RNR 3inch 02 Eliminator Turbo Back Exhaust *Review*

[lxlaw]

Man Ryan, i wish you would help me out with the UPS claim. I talk to UPS several times and they said they could fax it to you. You seem to be the only one having problems with UPS. I have tried to take care of this via email but you dont seem to respond. Give me your fax number and i will get you the forms. This is $100 that i am entitled to. If they wont take care of it, then i expect the refund from you. I showed pictures of the damaged exhaust in this post. I dont want another muffler as i am selling the car.

 

[RnR Racing]

Our fax line is 619-579-2305

 

[lxlaw]

i called them today and they said it would be there with in 90 minutes on the fax machine. I called at 0815 my time.

 

[juddsgsx]

I know the rules and there's not supposed to be any bashing. I gues i'll just keep my horrid experience to myself then.

 

[lxlaw]

Well i am not going to bash either. RNR makes a real nice exhaust system, but as you can see in my post it was damaged, and he blamed UPS and you can see when i took the pics and around that time i made the claim. i have still not received the money because he will not fill out the claim. the fax number he left is busy all the time and cant receive faxes, he then gave me his home number to fax the claim to and now he says he hasnt received it at his own home after he called his wife and told her to turn on the fax and i got a "sent" message print out. It took me all of 5 minutes with UPS to get the claim sent to me and he hasnt done nothing for 6 months. He then lies to me, and tells me he didnt recieve the fax, and wants me to mail it to him. But he is responsible for doing all this through UPS, they wont even talk to me the receiver, only the shipper. This experience along with many other shops is the reason i am selling my DSM, because it has been a horrible experience. Keep up the quality exhaust product Ryan, but ya definitely need to work on the customer service.

 

[juddsgsx]

Well i am having the same problem. And i've hit the breaking point. And i won't be ignored. Nevermind i won't discuss it here. I'll just pm you.

 

[RnR Racing]

LXLAW, all I want to do is get your claim taken care of so you will get off our back. I really wish we could get your faxes. It's not like I don't want to fill out the UPS form and get it over with. If I say we didn't get it then we didn't get it.

I offered to give you a new muffler long long ago and you refused. I did what I could. i also asked you to jsut mail it to me and you refused that as well. All this over a small dent in a muffler.

 

[juddsgsx]

He didn't pay his good money for a dented muffler. Maybe if the packaging wasn't ghetto rigged and was more sturdy you wouldn't have problems. And your customer relations sucks balls but that's just my opinion. And your comment "all this over a small dent in a muffler", i'm no businessman but the customer is always right and you have no right to get pissed at them and make rude comments especially when it's your fault to begin with. What really suprises me is how you guys are even in business. Now cue the circus music.

 

[RnR Racing]

juddsgsx, you don't know the sistuation so it's hard to explain it to you. The packaging isn't ghetto rigged.

Also I am not pissed, but when someone calls you several times yelling at you it makes you a little aggrevated. We are trying to resolve his UPS claim in the best way we can.

 

[RnR Racing]

We try our hardest to get things out as fast as we can. There is a note on our web site that clearly says 2-3 week lead time plus shipping. Once it leaves our shop it is out of our hands on aow it is handled.

We do everything we can to keep our customers very happy. We give you guys a great product at great prices. It takes a couple weeks to get to you, but the wait is well worth it. The performance and quality is great.

 

[juddsgsx]

Well i have some time so by all means explain the situation. And in my email you said 1 week 2 at the most and it would be sent out. Atleast be honest and give real lead times not short ones just to keep orders. And again the customer is always right. You deal with it like a real businessman should. If you're having so many problems shouldn't that make you think something is wrong?

 

[lxlaw]

You offered me a muffler 4 months after i complained to you and decided i was selling the car. You told me to file the claim and i did with UPS. I did everything you asked and all you have to do is FIX your fax machines. You said you never got the origional copy sent from UPS via mail so why would i waste my time again. Tell me when i can fax it to you immediately and verify you got it. That small dent was on a $700+ exhaust system that i bought from you that was supposed to be perfect. You didnt seem to have a problem taking my money, but now you wont even help me get some money back that i am entitled to. Why would i want a muffler to fix when i am selling the car, i would have to pay to get it put on also. I have not begun to yell at you, you have put me OFF for 6 MONTHS, it took me 2 minutes to get the paperwork. You are putting me off and i dont like that.

 

[RnR Racing]

We are not having so many problems. Two people have compalined about damaged products in this thread. We ship over 15 turbo backs out a week so I would call two people that spand a 6 month time period ok.

We have actually changed the boxes that we use to another company just in case they aren't strong enough.


We have many many happy customers that continue to order from us over and over.


LXLAW, I am not putting you off. I never received the original paper work from UPS. I asked you to mail to me several times and I would get it back out the same day(you don't want to do that). If you don't want to do that then try faxing it again to 619-579-2305.

I have done everything I can in this situation to make you guys happy.

 

[AWDLATIN]

As a consumer of performance products, I can see where you guys are coming from, yet there are ways for things to be handled in a concise manner. If things are not working out the way that you want them to, I think it would behoove any individuals to contact a representative in a professional manner. Trying to publicly insinuate foul play by a WELL KNOWN and RESPECTABLE merchant is not a way to go about things. I know some of you guys may have points to prove, yet trying to spread illegitimate accusations, and business mal-practices is not a way to handle things either. I dont stick out my neck for ANYONE, but Ryan is an honest individual that doesn't try to sell anyone anything they dont need. He's all about quality and customer satisfaction.

 

[maskednegator]

my firsthand experience with ryan's customer service was when he made a 45 minute drive at 1030 at night to drop a part off at one of his customer's house. his customer service is excellent.

 

[juddsgsx]

I can understand about doing things in a more appropriate manner. I am only trying to give my standpoint to let anyone know that is interested in ordering from rnr a fair warning. And unless you switched the boxes in 7 days then they do not work properly either. I wouldn't call throwing 3 pieces of exhaust loosely in a box proper care. With no bubble wrap or packing peanuts or anything to protect it. Not even a fragile stamp. I'm sorry but after spending $1128 dollars for something that i've received nothing but stress because of, anyone would be very irritated. And no tracking number nor a response to let me know that my bov was going to be sent separate. And even now i'm getting nowhere. You aren't answering my questions. I'm sorry but those are not proper business practices. Sorry to bash, and i know this should be done in private but something has to change. I don't want other people to get screwed over as it seems he is trying to do to me.

 

[bluebomber]

Seeing as how Ive done buisness with RnR personally and most of my friends deal with them.. I can say that they have great products and quality customer service... Ryan himself is a class act... If he says he's doing all he can then he is... he isnt trying to low ball anyone ..... He's a great buisness man but even more so a good all around guy. If you got any questions just email me at boostinhard @hotmail.com or send me a pm on here or sddsm.org because i can personally go to his shop and vouch for him!

 

[AWDLATIN]

Originally posted by juddsgsx
I can understand about doing things in a more appropriate manner. I am only trying to give my standpoint to let anyone know that is interested in ordering from rnr a fair warning. And unless you switched the boxes in 7 days then they do not work properly either. I wouldn't call throwing 3 pieces of exhaust loosely in a box proper care. With no bubble wrap or packing peanuts or anything to protect it. Not even a fragile stamp. I'm sorry but after spending $1128 dollars for something that i've received nothing but stress because of, anyone would be very irritated. And no tracking number nor a response to let me know that my bov was going to be sent separate. And even now i'm getting nowhere. You aren't answering my questions. I'm sorry but those are not proper business practices. Sorry to bash, and i know this should be done in private but something has to change. I don't want other people to get screwed over as it seems he is trying to do to me.

As a consumer, I can relate to what your are saying, yet unfortunately your actions do not resemble that of a person trying to inform people of what is going on. It seems more like you are trying to embarass him with accusations. Either way, you have the right to voice your opinion about anything you want, yet as mentioned before, the content in your critique seems more of an attacking nature more than informative. Nonetheless, I am vouching for Ryan %100 on this one. He is a stand up guy who assumes responsability for anything he puts out.

-Juan.

 

[RnR Racing]

Yes, basically I gave him two options. He can either send the system back and we will repair it. Or he can file a claim with UPS. Those are two very good options and either way it will be taken care of. There is nothing else I can do in these sistuations. We try to help out the best we can in these rare situations where UPS damages things.

We have changed the boxes within the last 7 days because one of our distributors told us they weren't holding up well.

 

[civic619]

Ryans a good guy!

 

[lxlaw]

Lets slow down here, i have about 30 emails from Ryan, i have tried to handle this for 6 MONTHS. I have been patient, and i have backed Ryan up, on this thread as a matter of fact. I was told numerous times by Ryan that it was a dead end at UPS, but everytime I called they continually stated they were waiting on him. I called UPS the other day and talked to a supervisor because they will not talk to the receiver (me) only the shipper (RNR). They finally sent me the papers to send to Ryan and it took a total of maybe 2 to 3 minutes. NO PROBLEM. But i cant fill them out, it has to go to Ryan and he has to ship them to UPS. I have in no way bashed or tried to disrespect this man on any post. I have been more patient than most people would. But i have got more done by writing on here in the last 2 days, than by emailing him for the last 6 months. So the public does want to know how the manufacturers are. Ryan has always been professional with me and made a quality product. But i dont like being beat around the bush any more than anyone else. All he as to do is call 1-800-PICK-UPS and he gets the same thing i did, gets the paperwork sent to him or faxed, but without the hassle and runaround i get. So please dont come on here guys and think i am bashing him, and dont think that LXLAW is stirring up crap. But this is the last avenue I have to get a situation resolved. There can NOT always be positive feedback unless you earn it. If you look at the situation i have given the man a really fair chance, dont ya think? Like I said, he makes a quality exhaust and everyone that sees it likes it, and I hope he continues. But he could go the extra mile to take care of this, this is the avenue he told me to take (file a claim with UPS). Any way i hope it will be taken care of and nothing else will have to be said. But being a Mustang man for 15 years, and then trying the DSM, i was really disappointed with some of the people i dealt with and got screwed by (not Ryan) and that is the reason of getting rid of my DSM. It was neat but to much hassle. This is just my experience and no one elses, lots of people has good luck with them.

 

[juddsgsx]

I'm not giving out accusations, i'm giving the truth. I'm not trying to make anyone look bad or bash for no reason. And i'm sure other people have not had any problems. But it does irritate me how some things have turned out. And I'm not the only one. I'm gonna try to upload some pics and show you why i'm angry. And i think the packaging could have been alot better. And it seems that ryan has this solved. But it made no sense before to send something back when i was under the impression that it was gonna be sent again with the same packaging. Just for it to be damaged again. And in my opinion the welding job could have been done better. Like i said i'm not trying to make trouble, just look out for myself and try to get what i paid for in a timely manner. Some of you have had good experiences with him and may even be friends. But you have no clue of this situation as you are not me. So you can't say that i'm throwing out accusations or false claims. I just want what i payed for. That's all i asked. And i didn't even mind that it took 5 weeks and me having to go pick it up myself.

 

[juddsgsx]

The pics are gonna be small i can't help that. But even if you can't save them and make them look bigger then you should be able to tell it's ####ed up.

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[psychlow]

This thread needs a big fat padlock.

 

[bluebomber]

Originally posted by juddsgsx
I'm not giving out accusations, i'm giving the truth. I'm not trying to make anyone look bad or bash for no reason. And i'm sure other people have not had any problems. But it does irritate me how some things have turned out. And I'm not the only one. I'm gonna try to upload some pics and show you why i'm angry. And i think the packaging could have been alot better. And it seems that ryan has this solved. But it made no sense before to send something back when i was under the impression that it was gonna be sent again with the same packaging. Just for it to be damaged again. And in my opinion the welding job could have been done better. Like i said i'm not trying to make trouble, just look out for myself and try to get what i paid for in a timely manner. Some of you have had good experiences with him and may even be friends. But you have no clue of this situation as you are not me. So you can't say that i'm throwing out accusations or false claims. I just want what i payed for. That's all i asked. And i didn't even mind that it took 5 weeks and me having to go pick it up myself.

Your not trying to make a person look bad??? Then why are you posting pics saying that its rnr's fault for the faulty goods trust me i plenty of people by from there shop...... follow directions have do what you have to do but posting pics of your broken item is stupid and your just defaming rnr.. shit happens work together and try and solve the problem... If ryan is a bad guy then why da hell would he answer your emails and try to work things over sure shit is taking longer or whatever but dont defame a person .... anyone that has any sense would know that your talking outta your ass about something that no one else can take care of but you... your not getting ripped off just because the process is taking longer then you expected. Your talking about the welding job could have been done better you stupid idiot quit being hypicrital...... your making an ass outta yourself everytime you post.


You made your point and now your bashing!!!