Problems with AMS?

[truwarrior]

It seems like more focus needs to be put on customer education. When a customer brings something in for service, usually he/she doesn't know how to do it themselves (or else knows a little bit which can be just as bad as knowing nothing at all).

I’m a retail computer tech, so for example, if I sell some one internet access, shouldn't I recommend some sort of antivirus or firewall? In the case I do recommend and the customer declines, if they get a virus, they have no grounds to complain.

Educating the customer will also improve your customer loyalty and possibly make a business more profitable by offering the customer a complete solution by figuring out their goals and suggesting an upgrade path.

Grant it some cars will run great with an upgraded turbo, but there is no way to tell, as long as the customer if forewarned of problems that may arise then very thing should be hunky-dory.

Personaly I have brought my car to AMS for all the crappy not so fun maintence and proud to know my car has been worked on by people who know their shit. I know their busy all the time and that's probably one of the reasons they don't get as much time as they would like with their customers but that's only shooting themselves in the foot.

Anyways my car is still running great so AMS =

 

[leet]

Originally posted by Tevenor

c) If you wanted your car tuned for 'safe horsepower' contact Shiv at Vishnu performance. He will give you a 'well tuned 300 hp monster' guaranteed not to break shit (because it doesn't make balls for power) and will gladly charge twice the price.

you made me spit water with that one.

 

[AMS stampy]

Originally posted by truwarrior
It seems like more focus needs to be put on customer education. When a customer brings something in for service, usually he/she doesn't know how to do it themselves (or else knows a little bit which can be just as bad as knowing nothing at all).

I’m a retail computer tech, so for example, if I sell some one internet access, shouldn't I recommend some sort of antivirus or firewall? In the case I do recommend and the customer declines, if they get a virus, they have no grounds to complain.

Educating the customer will also improve your customer loyalty and possibly make a business more profitable by offering the customer a complete solution by figuring out their goals and suggesting an upgrade path.

Grant it some cars will run great with an upgraded turbo, but there is no way to tell, as long as the customer if forewarned of problems that may arise then very thing should be hunky-dory.

Personaly I have brought my car to AMS for all the crappy not so fun maintence and proud to know my car has been worked on by people who know their shit. I know their busy all the time and that's probably one of the reasons they don't get as much time as they would like with their customers but that's only shooting themselves in the foot.

Anyways my car is still running great so AMS =

Thank you for the compliments about AMS. We really do appreciate all the nice things that were said in this thread.

As far as customer education goes we really do make it a point that the customer leaves here with as much knowledge about the products we are installing. I assure you this customer was very well aware of the proper break in and general risks that are involved in an install of this nature.

Eric

 

[eclipsegsx9797]

well i must say, ams is some pretty cool guys. i went in there today and got a pretty good deal on the parts that i bought. magnus, fmic, dp. thanks alot eric for the help.

I give you an A+

 

[1fast97gsx]

I'll be going there monday

 

[AMS stampy]

stop by anytime. thanks for the nice words

Eric

 

[eclipsegsx9797]

also the downpipe is one of the nicest made dp i have ever seen. ams makes some very very nice stuff, this thing is a full 3'' but yet with the ability to bolt up to the stock o2 senor housing or my agp 2.5 housing. if anyone is interested in pics ill post some.

 

[1fast97gsx]

well I went in today .. bought pistons, rods, and a few other minor things. Definitly a nice shop.

 

[eclipsegsx9797]

yep

 

[ITSME4G63]

Originally posted by 1fast97gsx
well I went in today .. bought pistons, rods, and a few other minor things. Definitly a nice shop.

What? Did you just sell a pound of grass or something?

 

[eclipsegsx9797]

haha now that is funny .

 

[L2RTSiAWD]

We dont' allow vendor feedback on the site anymore.

Post your experience on www.vendors-reviewed.com