DSM Graveyard Head Swap then No Start

[wildfire77]

The car was having emissions problems. (p0300 random cylinder misfire.) Did tune up. replaced ignition coils. replaced EGR. replaced fuel filter. ran 3 cans of seafoam through the car (some through a vacuum line and like 2 through the gas over 2 tanks of gas.) Mech. looked at it... has good compression (180psi on my home gauge. 210 on the mechs.) he said the valve guides were bad and needed replacement. So instead of him doing that we got a performance cylinder head built by DSM Graveyard. It has regrind 272 cams in it. what is odd is the exhaust cam doesn't appear to be from a 2.0L 420a... After some research it seems to be from another 420a style engine... to get it to time correctly we had to rotate the exhaust cam 90 degrees clockwise (21.5 valleys on the gear to be precise).

Car cranks and misfires. Reeks of gas when trying to get it to start. I'm out of ideas and about ready to install stock cams in it to see if the new head will run with those.

Any ideas guys?

 

[DSMGraveyardinc]

WTF

Hi Tyeler,

We fully acknowledge that we've had issues over the past few months. Fortunately they were correctable issues and we've taken the requisite steps to resolve them. As those changes begin to take effect, we look forward to moving past this temporary situation and on towards the future.

A future in which we fully intend to provide you guys with the best service in the industry.

I assure you we are not tone deaf. We greatly value the opinions and loyalty of each and every one of our customers. We welcome constructive discussion or ideas on ways we can better serve you guys.

 

[Tyeler18]

Since I can't post vendor reviews here, how about taking a look at your vendor reviews from the past couple YEARS, and see how you can correct the situation(s).

 

[BogusSVO]

Hey guys,

Jon from DSM Graveyard

We want to apologize to the community for the customer service and shipping issues we've experienced in the past few months. We'd also like to thank you for your continued support over so many years.

We truly love the DSM community and feel extremely fortunate to be a part of it's tremendous growth. That growth fueled new needs and demands from the industry and as a company we feel the responsibility to keep pace.

That means improving our engine building technology. That means increasing production capacity. That means expanding our parts catalog, implementing a system capable of same day shipping and a sustained commitment to bettering our customer service practices. And at the end of the day, it all means, we can better serve you.

Unfortunately over the past few months as we've been working so hard to improve in other areas, we've at times overlooked our most basic responsibility. That's the responsibility of DSM Graveyard to provide the people who made all of this possible (hint: you guys!) with an exceptional DSM Part/Engine buying experience.

We are working hard to immediately address the short term back log we're experiencing in our shipping department. We want to assure everyone that your orders are 100% safe and we are working day and night to get them to you as soon as possible.

If you have any specific questions or concerns feel free to give us a call at (269) 226-4463 Ext 2 or email me personally at [email protected].

Again I apologize for any inconveniences that may have been caused and we look forward to being your #1 source for DSM Parts in 2013 and beyond.

P.S. Wildfire I PM'd you.

So jon... did you know you shipped the head with the wrong cams in it?

Also you may want to read this thread that you sent out recently.

http://www.dsmtuners.com/forums/420a-bolt-tech/450936-engine-review.html

 

[mchustle]

Hey guys,

Jon from DSM Graveyard

We want to apologize to the community for the customer service and shipping issues we've experienced in the past few months. We'd also like to thank you for your continued support over so many years.

We truly love the DSM community and feel extremely fortunate to be a part of it's tremendous growth. That growth fueled new needs and demands from the industry and as a company we feel the responsibility to keep pace.

That means improving our engine building technology. That means increasing production capacity. That means expanding our parts catalog, implementing a system capable of same day shipping and a sustained commitment to bettering our customer service practices. And at the end of the day, it all means, we can better serve you.

Unfortunately over the past few months as we've been working so hard to improve in other areas, we've at times overlooked our most basic responsibility. That's the responsibility of DSM Graveyard to provide the people who made all of this possible (hint: you guys!) with an exceptional DSM Part/Engine buying experience.

We are working hard to immediately address the short term back log we're experiencing in our shipping department. We want to assure everyone that your orders are 100% safe and we are working day and night to get them to you as soon as possible.

If you have any specific questions or concerns feel free to give us a call at (269) 226-4463 Ext 2 or email me personally at [email protected].

Again I apologize for any inconveniences that may have been caused and we look forward to being your #1 source for DSM Parts in 2013 and beyond.

P.S. Wildfire I PM'd you.

I will say you are brave for posting on here, but most of your problems are much more than "months" old. It will never cease to amaze me that you guys are still in business, I mean nothing disrespectful to you personally but as a company it is probably one of the worst I've heard of. There are so many horror stories that come up so often on here about your products and services it crazy. Do you have plans on posting to the guy that was told long blocks didn't come with rear main seal, at this? Here is a link incase you haven't seen it. http://www.dsmtuners.com/forums/420a-bolt-tech/450936-engine-review-new-post.html good luck to you trying to build the the little reputation you have left.


If mods think this is a problem post please feel free to delete, I just had to vent on a company that has pretty much solid negative reviews on trying to say they care.

 

[glowryder]

Lol. Youve haad documented problems for YEARS. Wrong cams, no rear main seal in a creat motor.. etc. These are not small mistakes.

Dsm community, lets help them reduce their "backlog". Stop buying from a shop with no integrity or experiance. Good day.

 

[96awd16g]

Agreed, graveyard has fixed nothing. I pmd and called about a rear cv shaft i purchased in may that came with a totally incorrect outer boot. The shaft could not be installed without removing the sway bar unless i wanted to puncture the boot with the end link. Well needless to say i have never received a response, a correct boot, or any other solution. Sway bar is still not on the car and to install it im going to have to space the bushings at least 1" and weld new mounts to the lower control arms, unacceptable.

Most dont read the vendor reviews, so spread the info at every given opportunity.

 

[1g8420a]

Hey guys,

Jon from DSM Graveyard

We want to apologize to the community for the customer service and shipping issues we've experienced in the past few months. We'd also like to thank you for your continued support over so many years.

We truly love the DSM community and feel extremely fortunate to be a part of it's tremendous growth. That growth fueled new needs and demands from the industry and as a company we feel the responsibility to keep pace.

That means improving our engine building technology. That means increasing production capacity. That means expanding our parts catalog, implementing a system capable of same day shipping and a sustained commitment to bettering our customer service practices. And at the end of the day, it all means, we can better serve you.

Unfortunately over the past few months as we've been working so hard to improve in other areas, we've at times overlooked our most basic responsibility. That's the responsibility of DSM Graveyard to provide the people who made all of this possible (hint: you guys!) with an exceptional DSM Part/Engine buying experience.

We are working hard to immediately address the short term back log we're experiencing in our shipping department. We want to assure everyone that your orders are 100% safe and we are working day and night to get them to you as soon as possible.

If you have any specific questions or concerns feel free to give us a call at (269) 226-4463 Ext 2 or email me personally at [email protected].

Again I apologize for any inconveniences that may have been caused and we look forward to being your #1 source for DSM Parts in 2013 and beyond.

P.S. Wildfire I PM'd you.

Really you're working on customer service. So that means tell josh to be a douche bag after I spent $3,000 with your establishment after I did not receive a rear main Seal and a Oil Filter Adapter on a CRATE ENGINE. You make me sick not only that but, before I ordered this motor, I had Orders US Military Orders to move and it would be 6 possibly 8 weeks Yeah you made the 8 weeks. Half assed I paid you in Full up front. You guys seem to be last minute and, treat the customer like we owe you. When someone pay's you, GET THE PRODUCT DONE AND DONE RIGHT WITH THE RIGHT PARTS!

 

[glowryder]

In case you didn't get the Hint. Pack it up DSM Graveyard and move on. This community is tired of these kinds of vendors.
I hope everyone in the DSM community does their part to make sure no one buys from them. Good day

 

[DSMGraveyardinc]

So jon... did you know you shipped the head with the wrong cams in it?

Also you may want to read this thread that you sent out recently.

http://www.dsmtuners.com/forums/420a-bolt-tech/450936-engine-review.html

No, we would never knowingly sell someone a part that wasn't compatible with their car.

In this particular situation, there seems to be a certain level of miscommunication. We build Eclipse 420A Heads and were never made aware the customer intended to use our product in an Avenger. There was no core exchange in the process.

We then built and shipped the customer a perfectly sound DSM Eclipse 420A head.

It is our belief that in this instance, we shipped the product within the agreed upon time frame and sent the customer a working product. We never want to leave someone stranded however so we're more than happy to work with Wildfire to find a solution.



As for the other thread, thank you for bringing that to my attention. I will make a post there as well.

 

[necrotopsy]

No, we would never knowingly sell someone a part that wasn't compatible with their car.

In this particular situation, there seems to be a certain level of miscommunication. We build Eclipse 420A Heads and were never made aware the customer intended to use our product in an Avenger. There was no core exchange in the process.

We then built and shipped the customer a perfectly sound DSM Eclipse 420A head.

It is our belief that in this instance, we shipped the product within the agreed upon time frame and sent the customer a working product. We never want to leave someone stranded however so we're more than happy to work with Wildfire to find a solution.



As for the other thread, thank you for bringing that to my attention. I will make a post there as well.

your lack of knowledge shows through here.
420a in an avenger is the EXACT same one that's in an eclipse/talon.
therefore if you sent someone a 420a head built for an eclipse, to someone with an avenger, then it should work with NO ISSUES because it's the EXACT SAME motor.

therefore, the text in bold is a flat out lie.
have fun with trying to explain that one!

if i had to guess, you're trying to say the 420a in the avenger is the same as the one in a dodge neon, which it's not. the neon has a reversed head, the exhaust ports facing towards the firewall.
the avenger has the same 420a found in a 2g N/T (with exhaust ports facing the radiator.)

 

[DSMGraveyardinc]

Agreed, graveyard has fixed nothing. I pmd and called about a rear cv shaft i purchased in may that came with a totally incorrect outer boot. The shaft could not be installed without removing the sway bar unless i wanted to puncture the boot with the end link. Well needless to say i have never received a response, a correct boot, or any other solution. Sway bar is still not on the car and to install it im going to have to space the bushings at least 1" and weld new mounts to the lower control arms, unacceptable.

Most dont read the vendor reviews, so spread the info at every given opportunity.

PM me your customer information.

 

[pyanac711]

You should post the video and everything on there Facebook page I would like to see the responses you get on there!

 

[BogusSVO]

No, we would never knowingly sell someone a part that wasn't compatible with their car.

In this particular situation, there seems to be a certain level of miscommunication. We build Eclipse 420A Heads and were never made aware the customer intended to use our product in an Avenger. There was no core exchange in the process.

We then built and shipped the customer a perfectly sound DSM Eclipse 420A head.

It is our belief that in this instance, we shipped the product within the agreed upon time frame and sent the customer a working product. We never want to leave someone stranded however so we're more than happy to work with Wildfire to find a solution.



As for the other thread, thank you for bringing that to my attention. I will make a post there as well.

Well from my understanding, the Avanger and Eclipse head have the same. It is the PT head that is flipped around.

Seems the head bolted on just fine, but the issue was with the cams you installed.

I had talked to Jonny at Delta Cams, and he was the one that made me aware that on the the 420a that they do not pre grind the cams, but the customer must ship the cams in to be ground.

So were not aware of this? or did you just have some 272 cams in stock you installed?

 

[dsmcrzy]

No, we would never knowingly sell someone a part that wasn't compatible with their car.

Like when you guys had SRT4 rods and pistons for sale as a "great bolt in" 420a upgrade??

 

[glowryder]

^ Wow they tried to sell that????

Its clear they have NO CLUE.

Eclipse and Avenger Heads are the EXACT same, same PN/Casting # That's a FACT.. Nice try to shift the blame. try again.

 

[glowryder]

@ their FB page..
http://www.facebook.com/dsm.yard?ref=ts&fref=ts

500$ off engines! probably because they are missing parts.. Still.. home of the "Frankenstein"!!! , you mean the motor you've never built? .. NO1 source.. Maybe in Kalamazoo.

please some one post these reviews on their FB. I cant wait to see what excuses they cook up

 

[H4G64T]

I am shocked...no...I am absolutely dumbfounded that people still buy from here. After reading the very first post I knew what the issue was, how has DSM Graveyard not figured it out after all the countless engine builds they claim to do?

They tried to sell SRT-4 cams as an upgrade at one point too.

 

[1Gina2G]

Don't forget my bad expeirence....

a shortblock rebuild ended up taking 3 months to get here...when it finally came it was all wrapped up like they cared about the dust, yet the block was full of metal shavings

To top it off, my order was supposed to have oil squirters, it's on the receit. they tapped the block for squirters, yet didn't install them. Which is why my oil pressure was flucuating on the gauge. (4 open holes)

they finally shipped the squirters, forgot the special crush washers, even though they were mentioned on the phone. They also gave me used squirters, I thought that was pretty low.

http://www.dsmtuners.com/forums/newbie-forum/424462-did-they-forget-put-oil-squirters.html

 

[1g8420a]

Really, Or maybe you should call the customer like he asked over a week ago. Instead of having you're secretary I mean Josh take care of what an Owner should. You're excuses are worse than my 9 month old diapers. The worse part is that they are now calling themselves "Graveyard Motorsports" and, working on other various platforms.

 

[bullettdsm]

In this particular situation, there seems to be a certain level of miscommunication. We build Eclipse 420A Heads and were never made aware the customer intended to use our product in an Avenger. There was no core exchange in the process.

We then built and shipped the customer a perfectly sound DSM Eclipse 420A head.
.

Your arrogance and ignorance are second to none. You are actually going to try to say your position was correct on that fvck up? Normal business practice is you admit you screwed up and you fix the problem. As I have been telling people in the community, your company is a bunch of incompetent hacks that will give you piss poor service, send you a terrible, incomplete product and will not stand behind said product.

Hell, if you had just read through the thread you would know that the Avenger and the 420a Eclipse are identical engines. I stated it in the thread!

But it shouldn't take us to tell you reality. If you are selling it, you should know what you are talking about. Its quite obvious you don't. (here's another example; http://www.dsmtuners.com/forums/420a-bolt-tech/351211-420a-cams-what-do-you-recommend-3.html scroll down to post #65).

Guys (as in our members), it is quite clear of what you are dealing with here. You have seen example after example of this companies work/support. This isn't about some isolated individual who has a disagreement with a company. These are multiple, multiple problems with a company that obviously has no idea what they are selling (as illustrated in Jon's previous statement and the link I posted) and do terrible work (that doesn't even touch on the two media filled, poorly built 4G63heads I have seen here in Connecticut. Here's a quote from one of them off our local site;

"ok here is the DSMgraveyard Story

Pt. 1

Received head and there was blast media (glass bead) in every oil and water passage, note that i payed them to assembly head (Cams, lifters, etc.) so it will be ready to drop in, so we send it back and it comes back to me slightly cleaner.

Pt. 2

Get head back and remove cams so we can put in a solid lifter to degree block and head, no 3gs lifters as i ordered, but instead a mix of 3 different types of lifters with different shims to make up difference, smh. So when i call them to explain #### up #2 his first response was why did u remove the cams in the 1st place, my reply to degree motor, his reply oh (then 3 mins of silence), my reply dial tone..

Pt. 3

After buying and installing topline lifters from extreme, and the head is bolted down, started to check compression in each cylinder and #1 is not holding nothing, exhaust valve stuck open. Remove head and disassembly to find out the guide is ####ed and the seats have to be redone..rrrrrrrrrrrrrrrrrr

So i dropped it off with E&G to fix, end result was a 1200 head costing me 1500."

I'm sure Jon will come on here to argue/dispute/denigrate what was just said. That's what snake oil salesmen do. But Momma taught me not to argue with fools. They will just drag you down to their level. So whatever bull he states after this, I'll probably not respond.

You guys have to look at the multiple, multiple examples of problems with piss poor service (and the ignorance shown by this vendor) and make a decision; are you feeling lucky?

And if you say,"Yeah, I'm feeling lucky" and you go ahead and buy their product, you will get nothing from me except a "nah-nah boo-boo I told you so!"

MB

 

[mchustle]

I would feel more comfortable recommending an eBay turbo to people instead of recommending anything from Dsm graveyard, at least eBay you actually have a chance to have it work out. Another bad thing this company does is make there horrible rep rub off on mitsi graveyard, because the name is so close. My hope is that people will finally start to listen and stop buying anything from them, and they fall off. I've never wish a company harm because its not easy to get yourself going and getting clientele, but when you treat your customers the way graveyard does, not to mention knowing absolutely nothing about they product of how to make it work.
I'll say this I've never completely built a motor but I would much rather build mine myself and learn, because even if I mess up and have to redo it it will still end up costing less and taking less time in the long run as opposed to buying one from graveyard.

I use to think the Frankenstein was because it had 6bolt with 7bolt pistons, but now I'm thinking they just randomly throw shit together and hope it works out like Frankenstein .

Also beware for those that don't know Dsm graveyard is graveyard Motorsports on eBay. Same shitty product and service. I ordered a spark plug cover to make some cops with took about 3 weeks to get and was scratched so bad it was ridiculous, their response "the ad said may have light scratches from the machining process, and custom made parts take some time to make." Well the ad said in stock ready to ship and if these were "light" scratches then I guess bad scratches would actually be cuts.

 

[LandoAWD]

I'd think the diminished membership level, and general community outrage for piss-poor CS and products would be a big enough hint to kindly fvck off, but I guess you need a bigger hint...

FVCK OFF

Go rip off another community to fund your "race car", and make sure it isn't the Genesis community.

 

[mchustle]

I'd think the diminished membership level, and general community outrage for piss-poor CS and products would be a big enough hint to kindly fvck off, but I guess you need a bigger hint...

FVCK OFF

Go rip off another community to fund your "race car", and make sure it isn't the Genesis community.

Can I plus rep this???

I'd think the diminished membership level, and general community outrage for piss-poor CS and products would be a big enough hint to kindly fvck off, but I guess you need a bigger hint...

FVCK OFF

Go rip off another community to fund your "race car", and make sure it isn't the Genesis community.

Can I plus rep this???

Jdm graveyard??

 

[dsmornothing]

Is this the one thread that we can bash the hell out of a company that is literally so shady that every DSM guy who knows about them bashes them, But yet they still have the audacity to come around? There are some pretty bad companies out there but graveyard is by FAR the worst you could possibly ever deal with.

 

[92AWDHX40]

Like i said jon is all over the place ive been to the shop several times to get parts that are never in stock, and listen to him talk about nothing, never returns phone calls, and ive seen the shop its a mess with parts everywhere so unorganized. Worst vendor ever, here, and has a real problem with customer service and how he treats his employees, i was a friend for while the i saw the real jon come out when he complains about shopping elsehwhere after all he has for me hooking me up, yeah right.