lccynmbr13
15+ Year Contributor
- 232
- 0
- Sep 10, 2006
-
Renton,
Washington
I just thought I'd let everyone in the community know about the terrible experience I've had with Wiseco before considering purchase of their pistons for future builds. My last motor was built with standard Wiseco stroker pistons. I made just over 500hp for 2 track passes and about 10-12000 miles at 380hp. I pulled my motor apart to inspect and upgrade some things and found that my piston skirts had hairline cracks in all 4 of the pistons (already a known issue with Wiseco's that I hadn't known about before I purchased them). I figured I'd call Wiseco and see what they had to say about it or if they would be able to work with me on a set of new Wiseco HD's to remedy the cracking issue. Over a month ago I spoke to a technician who said he would talk to his superior and get back to me with an answer... After a week I received no phone call. I tried to get ahold of someone again and was given the "high call volume leave a message" automation 3 times the following week on different days. The last call I left a message. A week went by and I did not recieve a call back. Finally I called Brian Nutter directly, and was directed to his voicemail. I proceeded to leave him a message explaining my situation as well as my month long struggle to try and get ahold of someone about my issue. It's been 4 days and I have yet to recieve a call. Today I ordered a new set of Ross Racing Pistons, and am pleased to say that when I called them to ask some questions about their product, I was able to reach a person directly and promptly have all of my questions thoroughly answered, and am satisfied in knowing that I'll be recieving a quality product backed by a company that offers excellent customer service. I will not ever recommend Wiseco pistons to anyone again, and even though the Wiseco HD is a superior piston to almost all right now, I will never have a set in any motor I run strictly due to their terrible customer service. I'm highly disappointed.
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, i guess i better get started on another motor.