96gstdsm
15+ Year Contributor
- 808
- 2
- Aug 7, 2006
-
monroe,
New York
Hey well thought I would write about how the customer service is when you get one that rusts!
Well I had posted some pictures a few pages back showing how my catback from japan import shop had gotten rusty. I have been dealing with them for a while to get them to replace it or money back or something.
They finally said they would be able to re-place it. Well it was an ok deal for replacement.
I had to pay to ship it to them obviously. They then wanted 65 for them to ship it back to me though. Se between the two it is almost the same cost as buying a new one. So I argued for a while and finally they dropped it down to pay 25 for them to ship it back to me.
That is still not really right as I should not be paying for the return shipping to me, but at least I will get a whole brand new exhaust system from them.
I have not sent the money over yet, as I also need to put down a $150 deposit that I will get back after I send my old one back to them.
Seems like a somewhat decent outcome to this whole long ordeal with them. But at least they are offering me some sort of warranty replacement since it did get rusty and was claimed to be guaranteed to never get rust.
Well I had posted some pictures a few pages back showing how my catback from japan import shop had gotten rusty. I have been dealing with them for a while to get them to replace it or money back or something.
They finally said they would be able to re-place it. Well it was an ok deal for replacement.
I had to pay to ship it to them obviously. They then wanted 65 for them to ship it back to me though. Se between the two it is almost the same cost as buying a new one. So I argued for a while and finally they dropped it down to pay 25 for them to ship it back to me.
That is still not really right as I should not be paying for the return shipping to me, but at least I will get a whole brand new exhaust system from them.
I have not sent the money over yet, as I also need to put down a $150 deposit that I will get back after I send my old one back to them.
Seems like a somewhat decent outcome to this whole long ordeal with them. But at least they are offering me some sort of warranty replacement since it did get rusty and was claimed to be guaranteed to never get rust.
But is it worth it for at least a couple years? Looking for opinions thanx
?