Part order from hell

[JDF_forever]

Ok so i order a part from +*+*+*+*+*+, which was a big mistake. It has been a month and i still haven't recieved it. I called them twice and they put me on hold until i hang up and then they don't answer the phone when i call back. One time the said they would call me back. Guess what they never call back. I wish there was a way to just get my money back any suggestions?