ECMlink story

[GSX420hiphop]

I just want to see Want to see if others feel the way I feel. I recently brought a V2 ECMlink chip. No adapter. Yea i know but before anyone say anything about the adapter let me dig into the story. The orginal owner upgraded to a V3"well was trying so he sold the V2 chip to someone he thought needed it". I brought the chip from the second who also had V3 ECMlink, That's how I ended up buying it from him. None of that bugs me at all. Its when I contacted ECMlink did things become funny and unclear about the company. I get a E-mail from ECMlink and the 1st thing the guys starts pounding out at me is he cant upgrade it" I never asked for a upgrade", I asked if they could sell my the OBD2 adapter that the original owner turned it. He never answer that question, He wont on to send me a link to the "buying a used ECMlink and buying a counterfeit" site. What I brought was not used nor was it counterfeit. What I brought was the chip to that guys upgrade. The website clearly states that you must turn in your OBD2 adapter and ECMlink chip. So how did he and why did they let him upgrade with out sending in the chip? Why post the rules on your site just so you can brake? Shouldn't they have contacted him before even sending him his upgrade to verify that he sent in the chip? All im saying is this. If ECMlink would have done they job as posted on the website. I wouldn't be in this mess. I know alot of you will say its my fault, but its not just my fault, Its mines and ECMlink. I mean these guys now know I have this guys chip that he needed for the upgrade. Will they contact him and ask for the upgrade back till he gets the chip?

Would love to hear what other think

 

[Calan]

I don't have time to decipher that ^ in detail, but if I get the general idea... ECMLink is a very reputable company with a long track record of outstanding customer service and support.

Maybe there is some miscommunication going on?

 

[black_gst]

how do you know that the chip you bought is real? I don't think ECMlink sends out the upgraded chip and cable till they get the old one, that would be kinda dumb.

whats even odder is he had the chip and not the cable which makes me think more that the chip is fake.

 

[1qkfwd]

Ecmlink is a standup company. This is the first negative thing I've seen about them in 6 yrs. You do have to send in your cable and chip before they send out the upgrade. At least that's how it was for me. They changed there design because there was some counterfeiters reproducing the link chip. The cable was easy to make also. To me it sounds like you kinda got screwed.

 

[GSX420hiphop]

how do you know that the chip you bought is real? I don't think ECMlink sends out the upgraded chip and cable till they get the old one, that would be kinda dumb.

whats even odder is he had the chip and not the cable which makes me think more that the chip is fake.

I sent the chip and ECU to ecmlink already, They know if the chip is fake or not. I'd imgain a company has a way of knowing its stock

Ecmlink is a standup company. This is the first negative thing I've seen about them in 6 yrs. You do have to send in your cable and chip before they send out the upgrade. At least that's how it was for me. They changed there design because there was some counterfeiters reproducing the link chip. The cable was easy to make also. To me it sounds like you kinda got screwed.

How did i get screwed if the dude simply did not turn in the chip? How can you make rules that state you must turn in the chip and OBD2 but then to brake the very rules that you posted. I technically. have part of that guys upgrade. For the chip is not used or counterfeited, Its simply productd that they did not collect. I couldn't even transfer the infor over if I wanted to because the chip WAS suppose to be turn in......I didnt get screwed, ECMlink screwed me when they went against they own rules, Thats why rules are set in place

I don't have time to decipher that ^ in detail, but if I get the general idea... ECMLink is a very reputable company with a long track record of outstanding customer service and support.

Maybe there is some miscommunication going on?

No miscommunication, They simply don't Want to admit to their own fault. If they simply would have collected the chip as stated on the site, None of us would be here right now even talking about this. This is no different from knwoing about a murder and not reporting, if the cops find out that you knew, you get blamed as if you did the murder.
ECMlink knew that he did not send in his chip yet they let him get the upgrade. The problem start before I even knew the guy so how is it my fault?

Sent: Sunday, December 4, 2011 10:22 AM
Subject: Re: ECMTuning order 6927 - Shipped

Yeah, that really sucks. We do him a favor by letting him upgrade his
V2 package to V3 without having to take his car down and he screws us by
not sending his V2 chip back like he was supposed to and instead selling
it off to someone else as a V2 package.

That's really why we treat the V2 OBD2 adapter as the DSMLink package.
That's the only thing we can track as a physical item.

That V2 package does not really exist at this point. The chip was
supposed to be sent back to us. If he sold you that chip as a V2
package, then he screwed you over on the deal. We can't upgrade that
package again. It's already been upgraded once to V3.

Thomas Dorris
ECMTuning, Inc.

Sent: Monday, December 5, 2011 8:24 AM
Subject: Re: ECMTuning order 6927 - Shipped

The KEY piece to any 2G V1 or V2 package is the OBD2 adapter. We have that up in multiple places on our website.

buyingused [ECMTuning - wiki]
2gcable [ECMTuning - wiki]
counterfeitcopies [ECMTuning - wiki]

We let this guy upgrade to V3 by sending us his OBD2 adapter. We did him a favor under the assumption that he would follow through on his promise to send the chip later.

Obviously, he did not do that.

That's fine because we won't upgrade the chip by itself and we won't support a 2G V1/V2 chip without the OBD2 adapter. We just hope that people buying DSMLink package will do their research first and realize that a 2G V1/V2 package without the OBD2 adapter is useless. This page covers that.

buyingused [ECMTuning - wiki]

Unfortunately, not everyone sees that page and unfortunately some people are out to screw others and hope they don't realize what's going on until it's too late.

But I don't see how this is out fault. We went out of our way to help someone out of a situation they were in and then they decided to screw the next person in line. We try to prevent that from happening by making buyers aware of what's required when buying used copies of DSMLink, but you didn't see that page.

We did the best we could. Sorry that this guy took you for a ride, but that's not our fault. He's the bad guy here, I promise.

Thomas Dorris
ECMTuning, Inc.

 

[snowborder714]

This is not their fault at all. There may be some situation that ECMTuning let the guy keep the chip. You stated yourself that they have the chip, but you don't know if it's real or not. This would be one thing I'd want to know if I was you.

Either way, if they did not follow their rules to the T, the fact that you bought only a chip is not their fault. They made it clear on their site that they will not sell the v2 OBDII adapter for the 2g's, and have made it clear what is needed to upgrade. The adapter is the main object needed to upgrade to v3. You can't blame a company because you made a bad purchase decision after knowing what all is needed to upgrade.

No, they will not take his upgrade back until he sends in the v2 chip. Again, you don't even know if the chip you were sold was real or not. Did it have the typical v2 sticker on it as seen on their wiki page?

 

[XiKeiyaZI]

I've worked with Tom on an issue when I purchased link. UPS lost the package. When it arrived, the cable was damaged. Against policy, Tom sent me out a second cable and allowed me to keep the first without having to send the first one back in and wait for another 2 weeks, just in case. These guys are truly helpful and go out, above, and beyond to assist their customers. I'm not surprised to see him bending the rules of his own company to assist someone. It's sad the the person you bought the chip from worked them over by not sending the V2 bits in as agreed after they were handed out a bit of charity by Tom and the company. It's acts like this that turn communities and business' sour to helping people. It's truly disgusting.

Regardless if that chip is legit or not - the person you purchased it from is at fault for any and all issues you or the company has. It is not the companies fault and to be frank - they shouldn't assist anything accompanied with that specific chip from this point on as it's already lost them a bit of pocket change.

I hate to hear it for you, but I'd say to go handle the issue with the seller. ECMtuning holds no fault here. What they deserve is a pat on the back for offering fantastic customer service and trying to help someone out.

 

[Pipnorcali]

I'm having issues getting mine setup in my name I gave up after a few emails n upgraded to v3 though another vendor.(got mine used on the car )

 

[GSX420hiphop]

I've worked with Tom on an issue when I purchased link. UPS lost the package. When it arrived, the cable was damaged. Against policy, Tom sent me out a second cable and allowed me to keep the first without having to send the first one back in and wait for another 2 weeks, just in case. These guys are truly helpful and go out, above, and beyond to assist their customers. I'm not surprised to see him bending the rules of his own company to assist someone. It's sad the the person you bought the chip from worked them over by not sending the V2 bits in as agreed after they were handed out a bit of charity by Tom and the company. It's acts like this that turn communities and business' sour to helping people. It's truly disgusting.

Regardless if that chip is legit or not - the person you purchased it from is at fault for any and all issues you or the company has. It is not the companies fault and to be frank - they shouldn't assist anything accompanied with that specific chip from this point on as it's already lost them a bit of pocket change.

Regardless of what you say or think, Tom posted on the website. Its no arguing with that. He posted the rule for a reason. He help the guy out with letting him upgrade for dirt cheap....now because tom im screwed? I didnt screw me nor did the guy, ECMlink did that, The asume responsibility when they posted the rule on they site...So what your saying is ok for companies to help out 1 person at the coast of fckin others??? I don't know why im acting suprised, This is american, where you can start a company and not be responsible for nothing at all!!!


I hate to hear it for you, but I'd say to go handle the issue with the seller. ECMtuning holds no fault here. What they deserve is a pat on the back for offering fantastic customer service and trying to help someone out.

listen to what you just wrote. its TOM running a business or a charity? a

 

[Guilty1s]

I know from research of knowing what i am buying before i buy it, that when i bought my V2, i knew, acording to ECMtuning's website, that i had to have both the cable and chip together. They are useless without the other and that there is no replacement for the cable available.

You got screwed by the guy that knowingly sold you a useless product. It is his fault for selling, your fault for not informing yourself.

 

[snowborder714]

I'm having issues getting mine setup in my name I gave up after a few emails n upgraded to v3 though another vendor.(got mine used on the car )

I'd be very shocked if they didn't respond back to you about this. Make sure to check your spam folder as well, if for some reason it went there.

 

[ramsack]

So, you got a counterfeit. Maybe not speak gibberish and people can begin to even understand the situation.

 

[1qkfwd]

I know alot of you will say its my fault.

So you knew this was coming ahead of time. You made the action of forking out the money before putting any research into what you bought. Don't see how this is ECMlinks fault.

How did i get screwed if the dude simply did not turn in the chip? How can you make rules that state you must turn in the chip and OBD2 but then to brake the very rules that you posted.

You knew the rules and bought the chip. This should be a sign not to buy the chip or to take it up with whoever sold it to you. You know it must be returned for upgrade there for it shouldnt be used. Meaning Tom in his email clearly did nothing wrong by what he told you.

Would love to hear what other think

You asked and we are tellng you. Dude you got screwed and this is something that you need to take up with the guy that you bought the chip from. If your bitter about a bad purchase on your part, you can't take it out on a company that goes out of there way to help there customers. They tried to help out the guy that originally did the upgrade and he didnt follow the rules. In turn screwing you and causing a headache.

listen to what you just wrote. its TOM running a business or a charity? a

When you make a purchase through them its called "great customer service" Maybe you should just buy link new and save all problems.

 

[black_gst]

The person that sold you that chip ripped you off, not Tom not ECMLink. The guy that sold you the chip KNOWINGLY sold you something of no value.

If someone sells you a lemon do you call the manufacturer of said car or do you call the dealership? dealership right?

sorry you got ripped off man, it happens to everyone, live and learn man.

 

[XiKeiyaZI]

listen to what you just wrote. its TOM running a business or a charity? a

I'd say from his reputation and the priceless product he's put out there for us to take advantage of - He could ran either/or and still make a great profit. This product has a MASSIVE following in the DSM world for a reason - It works and the company stands behind it. Simply because he attempted to help someone out and they screwed him and then in turn screwed you says nothing negative about the company. It simply shows that people are generally untrustworthy.

Again - Deal with the seller that you bought it off of and stop trying to find excuses to pin it on a company which has done nothing but try to help people in this community.

 

[GSX420hiphop]

I know from research of knowing what i am buying before i buy it, that when i bought my V2, i knew, acording to ECMtuning's website, that i had to have both the cable and chip together. They are useless without the other and that there is no replacement for the cable available.

You got screwed by the guy that knowingly sold you a useless product. It is his fault for selling, your fault for not informing yourself.

its very simply dude, I got screwed before I brought the chip, Would i be screwed if ECM link would have stuck to what the company policy is??

like i said, Alot of people will find the fault in me, but how is the problem me when he was not suppose to upgrade w/o sending the chip back? He only sent part of his package, Should ECMlink be on the guys head for not turning in they property to quality for the upgrade as stated on the website. The problem did not start with me buying the chip, The problem started when they let him upgrade w/o fallowing they own prolicy

 

[snowborder714]

its very simply dude, I got screwed before I brought the chip, Would i be screwed if ECM link would have stuck to what the company policy is??

like i said, Alot of people will find the fault in me, but how is the problem me when he was not suppose to upgrade w/o sending the chip back? He only sent part of his package, Should ECMlink be on the guys head for not turning in they property to quality for the upgrade as stated on the website. The problem did not start with me buying the chip, The problem started when they let him upgrade w/o fallowing they own prolicy

You're being completely selfish in this, and are completely wrong. You cannot link ECMTuning not following their rules and you not getting an upgrade because you only purchased a chip. Those are two different and separate transactions that cannot affect each other.

You got screwed over, whether you knew you needed both the chip and adapter to upgrade or not. If you did, shame on you for trying to put the blame on someone else. If you didn't, partial shame on you for not doing a bit of reading and partial shame on the other guy for selling you something he probably knew to be incomplete.

Either way, Tom has stated you will not be allowed to upgrade and that is that. He's a heck of a generous guy and is usually willing to work with the customer to see that they're happy, but this has happened in the past and he made up rules about what is needed. Your purchase doesn't fit them. End of story.