ETS Tom
15+ Year Contributor
- 62
- 0
- Apr 2, 2007
-
Vancouver,
Washington
Just to clarify for everyone, there aren't any new instructions in the E-mail I sent. I included the same image I posted here in the thread with a clarification on the direction and sequence in which the pipes are installed. That is referenced in the pictures included with our instruction packet.
We've shipped hundreds upon hundreds of these kits with the very same instructions and only one to two issues per year. We are completely dedicated to customer service so it's absolutely not a problem for us to offer additional assistance when confusion arises. To indicate that our instructions were wrong and that we acknowledged that with new ones when that's not the case is not fair to us or the community seeking information on our kits
Tom
We've shipped hundreds upon hundreds of these kits with the very same instructions and only one to two issues per year. We are completely dedicated to customer service so it's absolutely not a problem for us to offer additional assistance when confusion arises. To indicate that our instructions were wrong and that we acknowledged that with new ones when that's not the case is not fair to us or the community seeking information on our kits

Tom
