Pocketlogger connection issue.

[5150DSM]

Hey guys, having an issue with my pocketlogger cable. Digital tuning hasn't returned my e-mails, so I was wondering if you guys had any ideas?

Palm V, pocketlogger cable, Palm hotsync cable or Palm hotsync cradle, all confirmed to be functioning. This exact same set-up worked just fine before the motor rebuild but nothing changed electrically in the vehicle so...

Pocketlogger program is registered, both the hotsync cable and cradle work just fine, I have a heart beat at the ALDL, I have power at the fuse block that powers the cable and I have continuity between the ecu and the ALDL. What I don't have is a connection to the Palm. When I bring up the "datalog" function, I get no data and the sample rate is shown as 0.

Is there anything I can check on the pocketlogger cable itself or elsewhere in the vehicle that may be causing the connection issue?

Thanks for any and all suggestions and/or advice.

 

[yhype]

I had this problem before after not using mine for a couple years...problem was when i set the palm back up i used a different name then what the pocket logger software was registered to so until i got them to match mine did the same thing.

 

[5150DSM]

I had this problem before after not using mine for a couple years...problem was when i set the palm back up i used a different name then what the pocket logger software was registered to so until i got them to match mine did the same thing.

I'll double check, but I'm fairly positive the names match up. I haven't changed anything except the motor itself. Thanks for the reply.