airman
Probationary Member
- 3
- 0
- Jan 6, 2008
-
Greenville,
South Carolina
A few threads have been posted about this company, but I really wanted to share my experience with them. Also, I want to point out that this is not related to CIP motorsports, which is a good vendor with great service.
I ordered a set of rod and main bearings from this company along with a set of wiseco pistons. It took them nearly a week to send out my bearings and turned out half the rod bearings I received were damaged. This all started the whole deal. After another 5 days of emailing and calling, I finally heard back and had someone tell me "Sure, go ahead and send those bearings back and we'll send you out another set." So I'm thinking great, where are my pistons? That part comes later in the story. Anyways, I never heard back from them about anything specific to do for them to take care of my return (as far as whether or not I am responsible for paying shipping to get it back to them or anything i'm supposed to write on the package). I also found that the pistons were on backorder till the 19th. I called another company and they said they wouldn't get them till the same day, but they have them about $50 cheaper. I asked CI Motorsports to cancel this order in the email asking them about my return of the bearings.
Another week had gone by and I hadn't heard anything from them. They won't return my phone calls, and I have sent them messages to their AIM screenname with no response either. I usually don't resort to sending nasty emails/leaving nasty voicemails but I sent them an email this morning expressing my displeasure with the company. Their customer support and service is awful and I want to make it known that I have "taken one for the team" and that no one else should give this company a dime's worth of business.
Here are some of the bearings they sent me:
At first, they didn't take responsibility. They told me I needed to contact Fedex because the package was insured. I told them fedex was not responsible because the box itself was in good shape; the contents were not packaged correctly.
They finally offered to have Fedex pick up the bearings after fighting with them about it. It took almost a week to get them to have fedex out here.
the damaged bearings got there over a week ago, tuesday the 23rd , and whoever i spoke with that afternoon said they'd ship out tomorrow (wednesday the 24th).
after waiting till yesterday (june 30th) with no package arriving and no response after i asked what my tracking number was, i decided to give them a call. as far as he knew, the replacement bearings hadn't been shipped out and he'd call me this morning. he never called me, but i got this message instead:
i still offered my business, and told him explicitly over the phone that all i wanted was for him to ship out those replacement bearings. so, after nearly a month, i stilll don't have a replacement set of bearings. about 2 weeks ago, he said he had refunded the set of pistons i ordered, but i just now received an email saying this.
anyways, i went ahead and ordered a set of rod bearings from MAPerformance, a company who actually answers their phones and has even better prices. i guess i won out both ways but wasted a stupid amount of time. I also still have a $465 debit sitting in my bank account because they haven't processed the return yet, nor the $40 for the bearings.
Spread the word folks. Perhaps give me some advice about what I should do about the hundreds of dollars I currently have tied up in this company. If there is any way, I think there should be a sticky of vendors who are good and who to avoid - and this should be at the top of the list of the latter
I ordered a set of rod and main bearings from this company along with a set of wiseco pistons. It took them nearly a week to send out my bearings and turned out half the rod bearings I received were damaged. This all started the whole deal. After another 5 days of emailing and calling, I finally heard back and had someone tell me "Sure, go ahead and send those bearings back and we'll send you out another set." So I'm thinking great, where are my pistons? That part comes later in the story. Anyways, I never heard back from them about anything specific to do for them to take care of my return (as far as whether or not I am responsible for paying shipping to get it back to them or anything i'm supposed to write on the package). I also found that the pistons were on backorder till the 19th. I called another company and they said they wouldn't get them till the same day, but they have them about $50 cheaper. I asked CI Motorsports to cancel this order in the email asking them about my return of the bearings.
Another week had gone by and I hadn't heard anything from them. They won't return my phone calls, and I have sent them messages to their AIM screenname with no response either. I usually don't resort to sending nasty emails/leaving nasty voicemails but I sent them an email this morning expressing my displeasure with the company. Their customer support and service is awful and I want to make it known that I have "taken one for the team" and that no one else should give this company a dime's worth of business.
Here are some of the bearings they sent me:
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At first, they didn't take responsibility. They told me I needed to contact Fedex because the package was insured. I told them fedex was not responsible because the box itself was in good shape; the contents were not packaged correctly.
They finally offered to have Fedex pick up the bearings after fighting with them about it. It took almost a week to get them to have fedex out here.
the damaged bearings got there over a week ago, tuesday the 23rd , and whoever i spoke with that afternoon said they'd ship out tomorrow (wednesday the 24th).
after waiting till yesterday (june 30th) with no package arriving and no response after i asked what my tracking number was, i decided to give them a call. as far as he knew, the replacement bearings hadn't been shipped out and he'd call me this morning. he never called me, but i got this message instead:
shawn @ cimotorsports said:
i still offered my business, and told him explicitly over the phone that all i wanted was for him to ship out those replacement bearings. so, after nearly a month, i stilll don't have a replacement set of bearings. about 2 weeks ago, he said he had refunded the set of pistons i ordered, but i just now received an email saying this.
anyways, i went ahead and ordered a set of rod bearings from MAPerformance, a company who actually answers their phones and has even better prices. i guess i won out both ways but wasted a stupid amount of time. I also still have a $465 debit sitting in my bank account because they haven't processed the return yet, nor the $40 for the bearings.
Spread the word folks. Perhaps give me some advice about what I should do about the hundreds of dollars I currently have tied up in this company. If there is any way, I think there should be a sticky of vendors who are good and who to avoid - and this should be at the top of the list of the latter
