- Thread starter
- #26
greathuskie
20+ Year Contributor
- 2,666
- 3
- Sep 10, 2002
-
Hollywood,
Florida
rockford il
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Defiant said:It's not a shop unless it has a Miss NGK poster.
swing lo said:1. Have parts in stock cause people hate to wait on parts.
4. If you can price match or beat prices at a substantially lower cost you might lose a little at first but you will eventually break even or ahead because of more sales.
P8ntBalla said:Doesn't work that way. Its either small inventory, low prices, or high inventory with alot of overhead to cover. If he buys a ton of parts that don't sell and doesn't charge more for the ones that do, he loses alot of money and eventually the business will fail.
project_tsi said:I recently went into an autozone and asked for a valve cover gasket for a "turbo 4g63 6 bolt" The kid behind the counter drove a riced up honda and had no idea what i was talking about and said " a what" i repeated myself and he said "sir, ive never heard of that kind of car before" Before i told him it was for a 90 eagle talon, i decided to play a little with him. Since he drove a honda i said, "well i need a set of plugs for a B16" Wow he knew about every part number from the top of his head. Oh these plugs are better stuff like that w/out even looking it up on the computer. Then I siad i need a water pump for a chevy 350. He knew they were the same and just immidieatly went and got one. Then i told him i really didnt need those last two things and had to wait about 5 minutes for him to completely go thru the computer about my car. After i said turbo 4g63 6bolt again, he asked me if it was turbocharged! Then asked me if it was FWD or AWD, I told either one it doesnt matter and he said "well the part number might be different so i need to know. Right about then I said forget it and left, then went down to Chet Nichols Auto Parts.
Basicallly what im saying is that you need to have a wide range of your cars and know what your talking about in order to keep customers. Just letting people know that you know something about their car will keep them happy, I know it always has w/ me.