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Please Support RTM Racing
Please Support Rix Racing

RTM Racing Still in Business

[email protected]

Supporting Vendor
545
106
Oct 24, 2012
Hamilton, ON_Canada
We're still in business.

Our website is currently down due to some malware issues our provider detected at their end. They assure us the site will be up and running as soon as the problem is cleared. It's been a solid 24 hours since the issue was detected and we assumed it would have been corrected by now. But I suppose it's better that the problem be fixed correctly than quickly.

In any case, rest assured that our website will be up and running as soon as it's able.

For anyone with an outstanding order, we shipped all outstanding orders today (that were due to ship). So that part of our business was unaffected.

We thank you for your patience.
 

[email protected]

Supporting Vendor
545
106
Oct 24, 2012
Hamilton, ON_Canada
Our website is still "closed" but at least it no longer displays the very unappealing notice of "account suspended". We have the site back but chose to close the storefront since it seems we still have issues of some kind.

As it happens, our official rtmracing email is still down at the moment but there's no reason you can't use my personal email: [email protected] if you need to contact us. Our phone number is still valid as well: 905-930-9701.

In any case, we aren't really set up to take orders "manually". (We do not have the ability to take credit card information over the phone for example). There are ways around this: paying via paypal for example, but we'd prefer not to process orders manually. Unless it's some sort of emergency (like you have an engine fire and wish to purchase an extinguisher), we'd prefer to wait until our website is back up and running before processing orders.

Thanks in advance for your patience.
 

1990TSIAWDTALON

Moderator
7,721
3,731
Nov 14, 2013
Independence, Kansas
Thanks for the update Paul, I know that I use your products and would be in a pinch sometimes if it weren't for you guys! :thumb:
Marty
 

[email protected]

Supporting Vendor
545
106
Oct 24, 2012
Hamilton, ON_Canada
OK, the store is re-opened, at least for the moment. There was considerable damage done, and it took quite a while to get it all cleaned up and functioning properly again, but we think we are there.
We ask that if you notice anything unusual or wrong with the store, please let us know.
Our official email should be functioning: [email protected], but if for some reason it's down, use this one: [email protected]
Our phone is: 905-930-9701.

Thanks for your patience, and thanks for shopping at RTM Racing!
 

[email protected]

Supporting Vendor
545
106
Oct 24, 2012
Hamilton, ON_Canada
Any word on if you guys are getting more of the 2g foil hood heat shields back in?
It doesn't look good. It seems they're discontinued. We've still got the word out to our various Mitsu suppliers, but we aren't holding our breath.
 
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