JnzTuning

[eclipsyco]

Hi guys! Maybe I'm missing something here...
Does anyone know whats up with them lately? The most recenr activity from them (Facebook and here) is from Dec 2018.
I placed an order like 10 days ago and got no update at all is not even showing in their webpage under orders in the dashboard tabs.
I email them no answer nor on Facebook!

 

[BLACK'98DSM]

Try calling them.

(215) 997-6850

 

[eclipsyco]

I did no luck, sends me to voicemail...

 

[BLACK'98DSM]

Make sure they're open when you call. Also be aware they have a break time for lunch.

If still no luck, then they are bad with their customers.

 

[eclipsyco]

I live overseas so it's kinda hard to time a good hour to call anyway a email them and got a response a few hours later there was an issue on their part but but I hope everything gets solved by tomorrow.
I do trusted them I know they are a reputable business and support the dsm comunity. I just got worries since it's been over 10 days since a placed my order and never had this happen before.

 

[EC17PSE]

They go through phases on being busy and slow on emails, i have used them for 12 years and never had any worries about them, keep emailing or message them on here and facebook, it might help the situation

 

[jakk220]

I have not had good luck with them the last few times I have used them so I avoid ordering from them when I can. I waited 20 days before I filed a dispute though Paypal. I waited 4 months for a reply by email. I left them multiple voicemails and called them every day for a week and never heard back. They blamed it on Paypal saying they never got an invoice or something like that. Whether it is true or not I don't know, but others have had issues as well with them so I don't like to risk it ordering parts from them.

 

[Tiki2777]

That's terrible if you guys are having issues with JNZ....I have ordered from them for YEARS with perfect, quick shipping, they even called on my big orders. I haven't ordered from them in a while but wouldn't hesitate to do it again.

 

[eclipsyco]

Well It's solved, they shipped my order, I have never had issues with the before and is pretty much the best place to buy oem parts, price-wise too. I don't have any hard feelings and I would order from the again.
I say communication is key in these situations

 

[dsmcrzy]

One thing to remember with JNZ and OEM parts is that they don’t stock a lot of them. It takes them time to get it from the mitsu warehouse. That’s why you don’t see a fast turn around. I have ordered from JNZ over the years and never had an issue. Just a small wait time for OEM parts to get to them to then ship to the customer.