droppinbottom
Banned Member
- 728
- 5
- Nov 7, 2005
-
####,
Yukon_Canada
I hope this does not violate any rules on this forum and if so please let me know.
All I am asking for is a unbiased opinion on what I should expect.
Here is my situation. I recently purchased a few hundred dollars worth of various parts from a vendor. After recieving the parts something did not look correct to me so I contacted the vendor. The vendor was friendly and curtious. We discussed my questions and I realized with their help that what I was noticing was partly out of a set of parts half of what I ordered would work and half would not. The parts that would not work is in my opinion a design flaw. I took a few pictures of what I was having a problem with and then forwarded them to the vendor. I spoke with the vendor and told them I would be sending the pictures and verbally discussed the problem with them. The vendor seemed to understand and told me they would discuss the problem with the manufacture of the part and see what could be done. I understood that.
Today I get a email from the vendor stating that I am to return the flawed part to them and the correct piece is going to be custom and will cost more so I will have to pay them for the corrected piece.
Now am I wrong to feel that for one I should not have to pay for return shipping? Keep in mind the product originally shipped is flawed. Lastly I can not understand how it is going to be a custom piece that will be made for me. The piece should be the same for all 1g owners who order the part from them.
Do you think I should have to pay additional cost. I know the additional cost will probably be under $50 or should the company just absorb that cost in the hopes of keeping a customer who could potentially spend several hundred more dollars with them and they get the benefit of knowing the product is correct for future sales?
I am trying not to mention the product because I think it would be a giveaway for the company and like the title says I want a unbiased opinion. Some of you may like the company and some may not. This thread is not here to bash the company. If the company I am refering to reads this thread and chooses to say who they are then so be it.
Thank you for your time and opinions.
All I am asking for is a unbiased opinion on what I should expect.
Here is my situation. I recently purchased a few hundred dollars worth of various parts from a vendor. After recieving the parts something did not look correct to me so I contacted the vendor. The vendor was friendly and curtious. We discussed my questions and I realized with their help that what I was noticing was partly out of a set of parts half of what I ordered would work and half would not. The parts that would not work is in my opinion a design flaw. I took a few pictures of what I was having a problem with and then forwarded them to the vendor. I spoke with the vendor and told them I would be sending the pictures and verbally discussed the problem with them. The vendor seemed to understand and told me they would discuss the problem with the manufacture of the part and see what could be done. I understood that.
Today I get a email from the vendor stating that I am to return the flawed part to them and the correct piece is going to be custom and will cost more so I will have to pay them for the corrected piece.
Now am I wrong to feel that for one I should not have to pay for return shipping? Keep in mind the product originally shipped is flawed. Lastly I can not understand how it is going to be a custom piece that will be made for me. The piece should be the same for all 1g owners who order the part from them.
Do you think I should have to pay additional cost. I know the additional cost will probably be under $50 or should the company just absorb that cost in the hopes of keeping a customer who could potentially spend several hundred more dollars with them and they get the benefit of knowing the product is correct for future sales?
I am trying not to mention the product because I think it would be a giveaway for the company and like the title says I want a unbiased opinion. Some of you may like the company and some may not. This thread is not here to bash the company. If the company I am refering to reads this thread and chooses to say who they are then so be it.
Thank you for your time and opinions.