So for the pass few weeks I have been having issues with my internet.. It seems to be real slow and sometimes I can not make a connection. So I call my service provider , they say they will look into my problem.
I get a call back and they tell me my modem is not capable of handling the speeds I am expecting .
I told the lady that this is the modem I bought from them when I first got internet with them.
I originally had a service called Cable 60 but was not happy with the speed ( mbps ) so I changed to Cable 120 .
I said .. so for the last two years you have been billing me for Cable 120 knowing my modem is not capable of handling that speed... She went silent on the phone .. A supervisor came on and said.. Sir we are going to send you the right modem free of charge.. Thank you very much
He says .. we will need to bill you $11.95 for shipping fee`s for the new modem and I should see the relevant charge on my next bill to which I agreed .
The next day I get an email telling me my service will be suspended if I do not pay my 20 day overdue account.
I called again and say how is this possible when I just got the modem the day before. Apparently that added that
$11.95 charge on top of last months bill making it over due . A simple mistake I`m sure to which the man agrees and says he will fix the problem
He fixed it alright. I wake up to no internet service so I called again. I am told the reason was because my account is over due ..
I explain the whole situation to whom I was speaking to and the fellow began to laugh ..He could see on my account page where the support team messed up and promised to have it running by end of day ( service restored in like 15 minuets )
In these times we are all on edge with whats going on in the world . I am proud of myself for not losing it on these people . I`m sure they have an over abundance of calls due to the lock down .

Relax ... breath in .. exhale ..Repeat

You're very lucky...the cable company out here in LA (Spectrum) has zero customer service, computer voice automated phone tech support that never has good answers to your questions, raises rates without notice anytime they feel like it, and long lines at the actual stores full of employees who say 'don't let the door hit you on the way out' when you bring back all your gear and quit their service...just went through it myself...now we are using hotspot only, from my Sprint phone. Works fine for our needs. Spectrum is terrible. I was much happier, before they bought out Time Warner cable. At least they had some good customer service.

WOW, that's some serious patience man and congrats on that. I would have hit the roof. For some reason it seems I only get super upset and automatically on edge dealing with the cable companies . I am using Comcast and just recently had problems with them raising the bill once my "introductory" rate expired. Called them up and said I want to go with a competitor unless you can get my bill back to what it was, and to my surprise they actually upped my speed AND got it to the same price. For ONCE I got treated well on the phone and didn't have to pay more.

Lightning got my internet service equipment and my OLD insurance company was telling me that the replacement cost was too high and they wouldn't pay it.....so I said leave the ticket open then, because that is WHY I HAVE INSURANCE (I don't HAVE to have it, I OWN my home, but....). I told the douch that he just needed to send me a check, as they won't install without getting paid, no invoicing. Finally got my check but I am still getting the raw end of the insurance stick. Paying me 50% of my damage and submit a receipt and they will "look it over"......my ass.....I am asking now for preauthorized payment of all of my damaged equipment.
You did great dealing with them, I blew a gasket!!!!

Oh, man. Insurance companies, cable providers and PayPal. Just mentioning their names makes me dread having to contact them.

Our house had trees fall on it in a storm, and we had to move out while it was being rebuilt. Insurance AND mortgage company played games getting us reimbursed. I basically couldn't work full time for a year, while dealing with the bs they were slinging out, just trying to get the contractors paid.

PayPal is my latest gripe. They have shut down their phone center due to COVID (heard of "work at home" PayPal?) so the only way to contact them is the messaging through their app. Each response from them is several hours apart, and it's always a new person responding, so you never get beyond them copying and pasting from the same screen script, which accomplishes nothing.

There were years where I would put the representative on blast to express my frustration, and now that I am older, I have even less patience. But have figured out that the less flustered the rep is, the shorter the interaction.

Good news and bad news... So after waiting a year ( the mandatory waiting period for my driving test ) the government announced I could apply as of June 29/20 ...Here is the link to the information .
https://news.ontario.ca/mto/en/?_ga=2.224548825.2113640467.1593420806-1909244977.1591020919

So I left my house at 6am . I walked 5.2 km and arrived at 7am and waited in line for them to open at 8.30 am. By 9.15 I was at the front of the line only to be told they are not doing bookings for road test..
Did I not just read online that they where doing booking ..So I thanked the lady for her time and started to walk home . None of my peoples would answer there phones .. I could not get near a bank .. the line up`s where like forty to fifty strong even to use the ATM .. So about part way home I got muscle cramps in my legs and fell to the ground . As I lay there in pain people just walked by me like I was retarded or homeless or something
What is our world coming to when a senior citizen laying on the ground wrenching in pain and they just walk on by.. Oh My God..
I took a second fall about 5 blocks from my place and a sweet young lady stopped in a white car and asked if I was okay. God bless her.. I could not bring myself to ask for assistance because I smelled bad from sweating so much... I managed to get my butt home and into a nice warm bath... Talk about having some bad luck with the internet crap and then this happening today.
But at the end of the day I thank the Lord for his blessing . Not every thing in life goes our way so we have to just suck it up and move on..

That's a horrible story.....the world I grew up in is not the same world that I live in.
God bless the young lady and god bless you, you poor guy! Dam.

DogWhistle said:

PayPal is my latest gripe. They have shut down their phone center due to COVID (heard of "work at home" PayPal?) so the only way to contact them is the messaging through their app. Each response from them is several hours apart, and it's always a new person responding, so you never get beyond them copying and pasting from the same screen script, which accomplishes nothing.

Click to expand...

This. Finally had an issue resolved, took almost a month and a half, and PayPal message center was about as useful at tits on a boar. I have a screenshotted convo I sent them where I got NINE different "reps" in 3 hours. I had to explain the situation to every one of them each time they'd come into the chat, and finally I just had to throw my hands up. It got sorted out, but I never got a good answer to my questions and it's honestly made me unsure about using PayPal in the future.

Had to call Comcast about my girls internet last night too, same runaround. She's sposed to have the top package and it hasn't been loading anything for streaming. Tried the smart TV, console, fire stick etc after troubleshooting the modem, no better. Phone was registering 2mbps dl when it's sposed to be 100+. Have to contact them again another time as nothing was getting accomplished. Pretty sad for $100 a month.

https://news.ontario.ca/mto/en/2020/06/ontario-gradually-reopens-drivetest-centres.html


I know I`m not nuts ( well okay, maybe a little bit ) but you read this post from our Government and tell it does not say that my road test can be booked in the second wave of there program. My birthdate is in October..

Thanks guys for replying to my post... It makes me feel like I have family that cares Now for the funny part to this story I`m telling. It`s official ... I am crazy.
I went back to the link I posted and read it word for word just so every thing would sink in.. It does say the second week 29/ 06/20 but that is for commercial licensing only..
When I read a bit further down it say August 4th for G2 License.. So I put myself through hell today because I failed to read it properly ( okay ... stop laughing )
Oh.. and if your going to the mall shopping today ... don`t bother.. It`s very busy. I`ve been standing in line at the check out for hours ...

I worked in Customer Service for Spectrum, ended up quitting the job because they put more focus on getting the customer off the phone, than making people happy.

I'd purposefully cut the scripted responses and either fix your shit like I knew how to, or tell you how to work around the corporate BS. People would beg for my direct line because I just don't believe in giving the corporate script and rushing you off the phone in 5 minutes or less. When I call in I want my stuff fixed, or I want to know you're gonna fix it.


But yeah, don't expect any kind of legit help from any of these call centers until they start focusing on making customers happy vs getting customers TF off the phone ASAP.