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Optima red top

Posted by Alex42590, Jan 27, 2012

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  1. Alex42590

    Alex42590 Proven Member

    127
    0
    Joined Nov 20, 2010
    Pharr, Texas
    Ok so my Optima redtop decided to take a dump on me 1 month after my 3yr warranty was up at Autozone :banghead:
    has anyone had any warranty issues with Autozone? They said that they would give me 90 dollars towards another Optima only either a red or yellow top....I asked if I could downgrade to another battery and they said no :notgood:
    after talking to another dsm buddy in El Paso he said that he had the same issue but they let him downgrade for free
    anyone else in Texas have these warranty issues? is there another way around this?
     

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  2. stars

    stars Proven Member

    350
    3
    Joined Oct 1, 2004
    WayX, Georgia
    You could take it up with their Corporate offices. That's the risk you take and so did I from buying that type of battery. I have orbital 6 which NAPA no longer sells anymore..Exide picked up that product line and selling them under a new vendor so my 5 year warranty I had with NAPA is no longer good. I am stuck with limited choices too.
     
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    1992 Eagle Talon TSi

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  3. dsmtun3r98gst

    dsmtun3r98gst Proven Member

    485
    2
    Joined Jan 26, 2008
    Westminster, California
    From what I know; you can always upgrade but not downgrade. You should at least be able to get a duralast 86DLG battery which is pretty much the best one out of the duralast batteries(apart from their new duralast platinum batteries).
     
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  4. talonalex92

    talonalex92 Proven Member

    1,099
    3
    Joined Apr 20, 2006
    Akron/330, Ohio
    Having worked in the automotive retail business, call their corp number and bi***. Trust me, you will get a new one for free. I promise.

    Or if bitching isn't your strong suite, call down to the AZ, ask for the general manager, and then proceed to ask him/her directly what number to call for a complaint. These companies jobs are customer service, they just happen to sell parts. Trust me on this one dude.
     
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  5. TexasTurbo

    TexasTurbo Proven Member

    174
    8
    Joined Jan 19, 2011
    Austin, Texas
    ^^Yep, I think he is right.... you could also try another vatozone if they aren't being agreeable.

    Asking the GM at autozone what number to call for a complaint is a GREAT exercise in social engineering. You'll basically put the GM in the position of providing you the info that will get him chewed out by his boss in the end, or fixing your problem to shut you up. Should work flawlessly if you make them believe that you mean business about this complaint.
     

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